Mazour Outfitting Company, LLC Last Updated: July 30, 2026
This policy covers guided trips and merchandise purchased from Mazour Outfitting Co. Trips and merchandise are handled differently, so please read the section that applies to you.
Guided Trips
Safety comes first.
If the guide cancels a trip because of unsafe conditions or an equipment malfunction, the guest is entitled to a full refund or may reschedule for a future date.
Deposits, cancellations, and rescheduling
- The deposit is nonrefundable except when Mazour Outfitting Co. determines that weather or mechanical issues prevent the trip.
- A trip may be rescheduled up to 10 days before the scheduled date.
- A trip may be rescheduled one time.
- Cancellations made within 10 days of the trip forfeit the deposit.
- Every participant must sign the Participant Services Agreement before the trip begins. A participant who declines to sign may not take part, and the deposit is forfeited.
Questions about how this policy applies to your request? Contact the Mazour team before booking.
Merchandise
All merchandise sales are final.
We do not offer returns, exchanges, or refunds on merchandise.
Please review sizing charts, product descriptions, and images carefully before ordering. If you are unsure about a size or a product detail, reach out before placing your order and we will help you get it right.
Shipping
- Shipping timelines are estimates and are not guaranteed.
- Risk of loss for shipped merchandise passes to the customer upon delivery to the carrier.
- Shipping costs are nonrefundable.
Damaged or incorrect orders
If your order arrives damaged, defective, or is not the item you ordered, contact us within 7 days of delivery with your order number and photos of the item. We will make it right.
Questions about an order? Contact the Mazour team.
Refund Processing
When a refund is due under this policy, it is issued to the original method of payment. Once Mazour Outfitting Co. processes the refund, your bank or card issuer controls when the credit appears on your statement, which commonly takes several business days.
If a refund is due to you and has not arrived, check your account, then contact your card company and your bank, as both may hold processing time before a refund posts. If it still has not appeared, contact us with your trip or order details and we will look into it.
Participation in trips is separately governed by the Participant Services Agreement, which every participant must sign. Use of this website is governed by our Terms & Conditions and Privacy Policy.